Frequently Asked Questions
Everything you need to know about shopping with More Than Words.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.